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    • Privacy Policy

    Privacy Policy

    Privacy and Security:-

    Data Protection:-
    We take data privacy seriously. Your data will be handled in accordance with our Privacy Policy.

    • DR.D.S.PATIENT APP is not responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to DR.D.S.PATIENT APP or to any other person acting on behalf of DR.D.S.PATIENT APP.

    • DR.D.S.PATIENT APP may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.

    • If a User has utilized the telephonic services, DR.D.S.PATIENT APP reserves the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.

    Security:-

    We have put this privacy policy together to let you know how we collect your data, how we handle it and what we do, and don’t do. There may be links to other sites in our apps, so make sure you also read their privacy policy when visiting those other sites.

    We only collect what we need for you to use our platform safely, easily and to allow hospitals and customers to verify the people that are using their accounts. Here is a list of the personal information we collect:

    • First and last name
    • Phone number
    • Email address (optional)
    • Aadhar (optional)
    • Address and location

    This is so that your hospital knows who you are and can approve your access and send you critical and useful information through our app. It also helps secure your access via two-factor authentication during registration and lets you recover your registered email via text to help in resetting your password if needed. In some circumstances, we will also ask you to select or confirm your role within the hospital or customer site (e.g., Intern, Registrar, etc.).

    You can keep your personal information up to date directly through the relevant profile section on our mobile app.

    User Registration – anyone can download from the App Store or Google Play and register an account. When you register, you need to enter the information we set out above so that you can be verified as a genuine user and give you access to the features and functionality of the app.

    User Invites (and opting out) – when a hospital or other customer is using the platform to onboard their users, they can send out invitations directly to those users via SMS and email. Your hospital or facility will have your details on record through their normal employment processes, and you will be invited because the app and the content are relevant to your role at that hospital or facility.

    Queries – We also have the ability for people to ask queries via our App live chat or voice messages. We may ask you for an email address and name so that we can make sure you are a real person and get back to you about your query.

    We also use a third-party analytics service to help understand the usage of our website and respond to support queries.

    We do collect usage data about what people look at on the app. This includes things like which pages get the most views, which messages are looked at the most, when messages are seen, and what gets clicked on.

    On the app, this data is anonymized so that we cannot identify a person and the pages they have looked at.

    The anonymized, aggregated usage data for a specific hospital or account (e.g., how many views page X has had) is shared with managers at that site so that they can continually improve the content in the app and only put up information that is relevant and useful.

    In the language of privacy principles, we only use your personal information for necessary and related purposes. Specifically for us, this means:

    • We use it to give you access to our apps and make sure you are who you say you are. This includes sending you registration emails and texts, two-factor authentication texts, or messages from your hospital via the admin dashboard.

    • We use it to log and respond to support queries when users are having issues with the mobile app so that you don’t get stuck if an error happens while using the app and make sure you have a good experience with our platform.

    • We use it to respond to feedback about our apps and try to improve the platform and services we make available to you.

    Your personal information will also be visible to managers at hospital accounts that you have access to. These people are responsible for maintaining the platform content for the hospital account, managing user access and communicating with you (e.g., Medical Education Unit or Medical Administration). If you have queries about your organization’s privacy and disclosure policies, you should get in touch with them via their privacy contact.

    You never ‘have to’ provide personal information to us, however, it will make it difficult to use our platform and all its features if you don’t. We only collect the minimum information needed to give you a safe and user-friendly experience.

    Third-party services: We do use some third-party services to help and run our platform and provide support. We only use trusted and well-known services to handle any of our app’s data, and only some of these services handle personal information. These services are required to handle your information in accordance with appropriate privacy rules and obligations and maintain relevant privacy and security certifications. Some of these providers may be located in the UK.

    We may also disclose your personal information to other third parties in circumstances where you have consented to that disclosure.

    We take all reasonable steps to our abilities to make sure that the personal information we hold is protected against misuse, loss, unauthorized access, modification, or disclosure. We will hold personal information in electronic forms in secure databases on secure premises, accessible only by authorized staff.

    If you would like to access or change the personal information we hold about you, you can always check and update your personal information via the mobile app.

    You can also delete your account from the app directly with our team support.

    If you would like to request a further review of any personal information, we will need to double and triple check you are who you say you are, so we might ask you some questions to prove your identity.

    We will take all reasonable steps to provide access and/or deletion of all personal information within 30 days from your request. In less complex cases, we will attempt to provide this service within 14 days. If your case is more complex and providing this service requires a detailed retrieval of the information, a fee may be charged for the time required by one of our team members to retrieve and supply that information.

    Some information may be retained after your account has been deleted. This may include:

    • Event attendance logs: Where you have logged your attendance for an education or training event through the app. The register of attendance will continue to record your details against that event. It may be a condition of accreditation for a hospital that these records are kept for a minimum amount of time. A site may choose to delete the event or attendance record, in which case your details will be removed.

    • System and database backups: Our platform is backed up regularly to aid in disaster recovery, incident management, and to prevent data loss. As a result of a system or database backup, your details may be recorded. These records are kept for 30 days, after which they will be deleted or superseded.

    • Historic error logs: Where your account has had an error or other issue that has been recorded in our logging system, your details may continue to be recorded after the deletion of your account. These logs are deleted or superseded after 30 days.

    Things change sometimes, so we do need to make updates to our privacy policy from time to time. Our most up-to-date privacy policy will always be published on our mobile app. When major changes occur in the way that we collect and disclose your personal information, we will notify you of those changes.

    If you would like some additional information or have a specific question about the policy or the data we use, feel free to send us an email at teachand123@gmail.com.

    If you do have any feedback, we are always looking to improve our systems, so please send an email to the above address, and we will get back to you as soon as possible. We treat all feedback and queries seriously and will always deal with them confidentially.

    CONSENT -- Here with I am giving authorization to Dr.D.S.Patient App to use my personal data and they can share with the concerned doctors and service providers and also to the third party for the benefit of my health.

    Listing Policy:-
    • DR.D.S.PATIENT APP, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. DR.D.S.PATIENT APP reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with the End-Users and other Users. If any information displayed on the App in connection with you and your profile is found to be incorrect, you are required to inform DR.D.S.PATIENT APP immediately to enable DR.D.S.PATIENT APP to make the necessary amendments.
    • DR.D.S.PATIENT APP shall not be liable and responsible for the ranking of the Practitioners on external websites and search engines.
    • DR.D.S.PATIENT APP shall not be responsible or liable in any manner to the Users for any losses, damage, injuries, or expenses incurred by the Users as a result of any disclosures or publications made by DR.D.S.PATIENT APP, where the User has expressly or implicitly consented to the making of disclosures or publications by DR.D.S.PATIENT APP. If the User had revoked such consent under the terms of the Privacy Policy, then DR.D.S.PATIENT APP shall not be responsible or liable in any manner to the User for any losses, damage, injuries, or expenses incurred by the User as a result of any disclosures made by DR.D.S.PATIENT APP prior to its actual receipt of such revocation.
    • DR.D.S.PATIENT APP reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the platform. However, DR.D.S.PATIENT APP shall not be liable if any inactive, inaccurate, fraudulent, or non-existent profiles of Practitioners are added to the App.
    • Practitioners explicitly agree that DR.D.S.PATIENT APP reserves the right to publish the Content provided by Practitioners to a third party, including content platforms.
    • You as a Practitioner hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and DR.D.S.PATIENT APP accepts no liability for the same.

    Third-Party Services:
    In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you select to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

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